We want to thank you and your entire staff for the excellent service that we received during the job. We appreciate the care that was taken as well as your frequent help in resolving a variety of other problems that came to light during the course of the retrofit. We are happy to be used as a reference.
Bruce J & Rochelle G, Oakland CA
I recently had my house retrofitted by Quakebusters and will absolutely use them again if I ever buy another house and need another retrofit. I highly recommend them. From the start, I very much appreciated how well Jerome communicated with us about what needed to be done. He was knowledgeable and clear, in addition to being personable and relaxed, and his manner made me relaxed about the whole process.
When they started the work, Jerome was there to introduce Frankie, the on-site manager, who was equally competent and direct. I liked that he gave me his cell number and told me to call him anytime I needed to. As it turned out, I didn't need to, because they were so professional and thorough in their work. They also went above and beyond, as I ended up having a plumbing leak in the area where they were working, while they were there and I was not. They took the time to figure out where the problem was, went upstairs to turn off the offending appliance, then called my cell to tell me what had happened.
Every one of their employees who entered my house was professional, hard-working, friendly and unobtrusive. They were also very careful to keep the dirt contained and even washed my floor when they were finished! It was truly a pleasure doing business with them.
Noelle S., Oakland CA
Jerome and crew worked hard to get my job done on time and on budget. My crawlspace is about 12-14" in some spots and they methodically went around the entire foundation over a week and took care of everything. Of the nine contractors I've worked with over the past few years they were the easiest to work with and delivered everything they promised. Jerome also took the time to talk about earthquake risk, codes and standards - an excellent education component of their work! I cannot recommend them enough.
On another note, there was a 4.0 earthquake this morning - centered under my driveway! As I ducked and covered with my infant daughter I kept thinking how glad I was to have had QB do our retrofit when we did. The peace of mind is almost as good as knowing the house is ready to take what the Hayward fault throws at it (to a certain extent anyway). Thanks Jerome and thank you QB!
Michael M., Berkeley CA
The most important reason for selecting Quake Busters was Jerome. He took the time to explain what he was proposing to do in terms I could understand, and provided back-up articles providing additional details. Equally important, he was prepared to work within my budget and figure out the best solutions with the money I had available. I really felt like I was given the options of what was the minimum I needed to do, what was the maximum I could do, and what fell in between. Jerome was also able to work with the specs prepared by an independent structural engineer, and act as a go-between on any issues that weren't clear. Last, but not least, Jerome was responsive to the many questions I had, and made a return visit and inspection when another company recommended more extensive work.
With the overall budget agreed upon, I was also very pleasantly surprised by the payment schedule with Quake Busters. Given the cost of the project, it was very helpful to be able to extend the payments well past the project completion date, at no additional cost.
The crew was very professional. As I recall, the work was started and completed on time, and the job area was cleaned at the end of each day and all straightened up at the completion.
Steven R, El Cerrito
Thank you! A pleasure.
Grant & Katherine T., Berkeley CA
Great to work with.
Jonathan K., Lafayette CA
We were very satisfied with their professional and technical approach and the time spent explaining details before the work even began. Your staff was courteous and careful!
Christel D., Berkeley CA
I loved working with Frankee, David and Domingo and I really appreciated the time that Jerome took to explain things, before they even began Phase 1.
Ellen C., Alameda CA
Friendly, efficient and competent crew.
Angela K., Berkeley CA